Discrimination is Against the Law
Meritus Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation or gender identity and expression. Meritus Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual orientation or gender identity and expression.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
For more information regarding our Language Interpretation Services click here. If you need these services, contact our Patient Advocate’s Office at 301-790-8662 or 301-790-8499.
Meritus Health's Director of Patient Advocacy has been designated as the Civil Rights Coordinator for Meritus Health. If you believe that Meritus Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation or gender identity and expression, you can file a grievance with:Patient AdvocateMeritus Medical Center11116 Medical Campus RoadHagerstown, MD 21742301-790-8105Advocates@meritushealth.com.
You can file a grievance in person or by mail, telephone, or email. If you need help filing a grievance, Meritus Health’s Patient Advocate’s Office is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:U.S. Department of Health and Human Services200 Independence AvenueSW Room 509FHHH Building Washington, D.C. 202011-800-368-1019, 800-537-7697 (TDD)Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html