Patient Advocacy

The Patient Advocate is available to patients and families to assist in their experience at Meritus Medical Center. We know being hospitalized can be a stressful experience. If at any point, we are not meeting your expectations, we encourage you to bring these concerns to the attention of your care team or a manager where you are receiving your care. If your concerns remain unresolved, we encourage you to reach out to the Department of Patient Advocacy. Advocates are available to respond to your concerns, serving as a liaison with your health care team to assist with navigating your health care experience at Meritus Medical Center. 

The Patient Advocate is a valuable resource to be utilized if you have questions or concerns. Patient Advocates can assist with review of patient concerns regarding an Emergency Department visit or hospital stay through our formal review process. We are committed to assuring patient satisfaction and value the opportunity to assist you in your health care journey.

The Department of patient advocacy is staffed Monday- Friday from 8 a.m. – 4 p.m. Advocates can be reached via phone, email or mail:

Phone: 301-790-8499 or 301-790-8662
* Please note that calls or emails received after hours will be returned on the next business day.
Mail: Meritus Medical Center
Patient Advocacy Dept.
11116 Medical Campus Road
Hagerstown, MD 21742

If you have an urgent need, after hours or on the weekend, please contact Meritus Medical Center at 301-790-8000 and ask to speak to the administrative nursing supervisor (ANS).

If you have a concern regarding an experience at a Meritus Health practice, please consider visiting the Meritus Promise page.

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