Where We Connect You to Your Medicine
Meritus Rx Connect is a pharmacist-led medication management clinic serving patients of Meritus Health and the greater Hagerstown community.
Our mission is simple: Make complex, high-cost medications easier to access,afford, and manage.
Questions? Call us at 301-790-9214 to speak with a member of our team.
Frequently Asked Questions
For Patients
What to Expect
Soon, patients will be able to self-refer and schedule appointments directly through the Meritus portal.
After referral:
- You will be contacted by a dedicated team member to begin supporting your care.
- You will receive one-on-one counseling about your medications.
- We help you understand:
- Why your medication was prescribed
- How to use it correctly
- What side effects to watch for
- What to do if you miss a dose
- How to monitor your condition and know when to follow up
Cost Support: Our goal is simple: to help you get the medications you need, without the barriers. That’s why the Meritus Rx Connect Clinic team has direct access to resources that make treatment more affordable and easier to start, including
- Manufacturer copay programs
- Foundation-based financial assistance
- Expert support with prior authorizations
- Alternative therapy review (when clinically appropriate)
For Providers
Who Should Be Referred?
Patients who:
- Need prior authorization support
- Have affordability challenges or high out-of-pocket costs
- Have adherence concerns or complex regimens
- Are starting specialty medications
- Require detailed medication education. Example: New to therapies including, but not limited to, conditions like diabetes, asthma/COPD weight loss, oncology, rheumatology, neurology, and more
How to Refer
Meritus Providers
Use your existing internal referral structure to refer directly to Meritus Rx Connect Clinic. Referral Code: REF2039
External / Community Providers: Please refer your patients via email at rxconnect@meritushealth.com or by Fax: 240-762-4702
Our pharmacists collaborate directly with providers to:
- Review medication appropriateness
- Navigate prior authorizations
- Identify therapeutic alternatives (when appropriate)
- Reduce cost barriers
- Coordinate dispensing
Patients may fill their medications at:
Meritus Pharmacy (Main Lobby of Meritus Medical Center)
Hours:
- Monday – Friday: 7:00 AM – 7:00 PM
- Saturday – Sunday: 9:00 AM – 6:00 PM
- Phone: 301-790-9281
- Fax: 301-790-9282
- More information: https://www.meritushealth.com/locations/meritus-pharmacy
Meritus Pharmacy – Robinwood
Hours:
- Monday – Friday: 8:00 AM – 6:00 PM
- Closed Saturday & Sunday
- Phone: 301-790-9391
- Fax: 301-790-9392
- More information: https://www.meritushealth.com/locations/meritus-pharmacy-robinwood
Patients also have the option to fill at the pharmacy of their choice.
What Providers Can Expect
- Collaborative model — we do not replace clinical decision-making
- EMR documentation and communication of recommendations
- Cost-optimization strategies when appropriate
- Financial assistance navigation
- Seamless coordination with Meritus-owned pharmacies or the patient’s pharmacy of choice
Who do providers contact with questions?
Providers may contact the Meritus Rx Connect Clinic and speak with a pharmacist by calling: 301-790-9214.
How does Meritus Rx Connect support providers?
Meritus Rx Connect pharmacists act as an extension of the care team by:
- Managing medication affordability and access issues
- Reducing prior authorization burden
- Identifying therapeutic alternatives when cost or coverage is a barrier
- Supporting adherence and ongoing medication monitoring