Patient Advocacy

Helping Patients Make Most of Their Time at Meritus Health

We know that being hospitalized can be a stressful experience. Our Patient Advocate Program can help make your experience a positive one.

Patient advocates offer many services. We will assist in providing direction to the appropriate resources for coordinating your care. We can help find answers to any questions or concerns you may have. We also are called on to intervene in crisis situations and help negotiate resolutions when needed. Patient advocates are also trained to help you with advance care planning and the completion of Advance Directives.

You can think of a patient advocate as your health care partner—offering reassurance, information, support, and compassion, so that your health care needs are met to your satisfaction.

For more information about the Patient Advocate Program, please call 301-790-8499 or 301-790-8662, or complete the form below or email the advocates office at Please note that the Advocates office is staffed Monday - Friday 8 a.m. - 4 p.m., if you need immediate assistance during non- business hours, please call 301-790-8000 and ask for the Nursing Administrator.

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Patient Safety

These days, getting the best care possible from your doctors, nurses, and hospital requires that you participate as an integral member of your health care team. This short online movie outlines some of the simple things that you can do to enhance your care and safety during a hospitalization.

The doctors and nurses at Meritus Medical Center are committed to providing you with the very best medical care— we encourage you to speak up and ask questions so we can learn what we can do to better serve you!

Patient Satisfaction

We want you to have the very best health care experience possible while you are being treated by Meritus Health. To do that, we need to know what we are doing right and what needs to be improved. We depend on you to tell us.

We measure patient satisfaction continuously. You may receive a mail survey after your visit to the health system. Please help us take better care of you by completing and returning your survey.

Our Team

Patient advocates bridge communication gaps between provider and patient or coordinate services. While all hospital staff looks out for the well-being of patients, patient advocates exist to make the patient's and family's hospital experience the best it can be.