Patient and Caregiver Information

How to Reach Us

We may be reached at 301-714-0200 or 800-258-5022 during normal business hours.

Our business hours are:
Monday, Tuesday, Thursday and Friday from 8:00am - 5:30pm
Wednesday from 9:30am - 5:00pm

Weekends, Holidays or After Office Hours Contact

  • For Non-Urgent Situations regarding service or equipment, call 301-714-0200, ext 2010, and leave a voice message by leaving the patients name, telephone number and a brief message. We will contact you regarding your message on the next business day.
  • For Urgent Situations requiring an immediate response, call 301-714-0200 and follow the voice message instructions for contacting the on-call representative.

Important Information

  • If there is a life-threatening situation or a medical emergency, Call 911.
  • In the event of an Environmental Emergency, such as inclement weather, natural disaster or industrial disaster, and you are unable to reach us by phone, tune to your local radio or television station for instructions on how to reach us.
  • Your physician is the only member of the health care team who can diagnosis or prescribe. If you have questions about your prescription or diagnosis, please contact your physician.

Important Documents for Patients

Medicare Standards

Click here for a copy of the supplier standards every Medicare DMEPOS supplier must meet in order to obtain and retain billing privileges.

Notice of Privacy Practices

Click here for a copy of our Notice of Privacy Practices

Patient's Bill of Rights & Responsibilities

Click here for a copy of Equipped for Life's Patient's Bill of Rights and Responsibilities