Zero Harm

At Meritus, our teams are committed to caring for you and your loved ones. That means keeping you safe while under our care, and offering you helpful information to keep you healthy and well when you are in the community and at home.

What is Zero Harm?

Zero Harm refers to an important concept where no patients are harmed as a result of their interactions with a health care system. For example, lab results are not misread, medication errors do not occur, and a patient doesn’t fall.

Patient safety is our teams’ top priority! The only acceptable measure of patient harm is Zero! You can help us prevent patient harm while visiting a loved one by:

  • Reinforcing the care teams instructions
  • Alerting the care team of any changes to behavior or medical history
  • Knowing when to call for help

How can you be safer at home and in the community?

We care about our neighbors, not only when they need our care, but all of the time! To lead a healthy life, we want to share helpful resources and information with you:

Falls Prevention Materials

Well-Child Visits

  • Prevention: Your child gets scheduled immunizations to prevent illness. You also can ask your pediatrician about nutrition and safety in the home and at school.
  • Tracking growth and development: See how much your child has grown since your last visit, and talk with your doctor about your child’s development. You can discuss your child’s milestones, social behaviors, and learning.
  • Raising concerns: Make a list of topics you want to talk about with your child’s pediatrician such as development, behavior, sleep, eating, or getting along with other family members. Bring your top three to five questions or concerns with you to discuss with your pediatrician.
  • Team approach: Regular visits create strong, trustworthy relationships among pediatrician, parent, and child. This team approach helps develop optimal physical, mental and social health of a child.
  • Partnership: Provision of family-centered care through developing a trusting partnership with families, respecting their diversity, and recognizing that they are the constant in a child’s life.
  • Clarity: Sharing clear, unbiased information with the family about the child’s medical care and management and about specialty and community services and organizations they can access.
  • Primary care: Provision of primary care, including but not restricted to acute and chronic care and preventive services: counseling about health, nutrition, safety, parenting, and psychological issues and more.
  • Secondary care: Assurance that ambulatory and inpatient care for acute illnesses will be continuously available (24 hours a day, 7 days a week, 52 weeks a year).
  • Continuity: Provision of care over an extended period to ensure continuity. Transitions, including to other pediatric providers or into the adult health care system, should be planned and organized with the child and family.
  • Referrals: Identification of the need for consultation and appropriate referral to pediatric medical subspecialists and surgical specialists. Providers clearly explain each specialist’s role and collaborate with the child and family to establish shared management plans.
  • Intervention: Interaction with early intervention programs, schools, early childhood education and childcare programs, and other public and private community agencies ensures that the special needs of the child and family are addressed.
  • Coordination: Provision of care coordination services in which the family, the physician, and other service providers work to implement a specific care plan as an organized team.
  • Recordkeeping: Maintenance of an accessible, comprehensive, central record that contains all pertinent information about the child, preserving confidentiality.
  • Assessment: Provision of developmentally appropriate and culturally competent health assessments and counseling to ensure successful transition to adult-oriented health care, work, and independence in a deliberate, coordinated way.