11116 Medical Campus Road Hagerstown, MD 21742 image spacer Office 301.790.8000 - TDD 1.800.735.2258
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Joint Commission

The doctors and nurses at Meritus Medical Center strive to provide the best possible quality care within a safe environment to all patients. We are serious about patient satisfaction, and should you have any comment, question or concern, we want to hear about it—so we can resolve it. Please start by contacting the following:

  • Patient Advocate: 301-790-8662
  • Director of Clinical and Service Excellence: 301-790-8847
  • Patient Safety Officer: 301-790-8512
  • Corporate Business Integrity Department: 301-790-8845 or;
  • Toll-free at 888-847-9247 to anonymously report concerns.

Should the matter still not be resolved to your satisfaction, you are urged to contact The Joint Commission (formerly JCAHO). The Joint Commission is a nonprofit organization which reviews more than 15,000 healthcare organizations.

You also may wish to contact the following:

  • Maryland Department of Health & Mental Hygiene: 877-463-3464
  • Maryland Board of Nursing: 410-585-1900
  • Maryland Board of Physicians: 410-764-4777
11116 Medical Campus Road
Hagerstown, MD 21742
TDD: 1-800-735-2258
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