The Patient and Family Advisory Council or PFAC is a committee focused on improving the patient experience and the quality of care at the hospital. On a monthly basis, a team of health care providers, former hospital patients and family members gather together to exchange ideas on how to build a better relationship between patient, family members and providers.
The partnership strives to:
- Create a forum of open communication between patients, families and hospital staff.
- Embrace the unique perspectives and valuable feedback from patients and their caregivers.
- Identify patient and family needs and concerns.
- Provide services to meet consumer needs and priorities.
- Help patients and family members gain a better understanding of the health care system.
By understanding what matters most to patients and their families, Meritus Medical Center can improve quality and safety and evolve the culture of patient-centered care.
For additional information about PFAC or to inquire about becoming a member, please call 301-790-8219.